Privacy Policy

Dream Moments Event Design Ltd
Privacy Policy

Effective Date: 06/01/2025
Last Updated: 06/01/2025
Who We Are
Dream Moments is a UK-based events company that provides event planning, coordination, and hosting
services. This policy applies to all data collected by Dream Moments in the course of our business
activities.
Information We Collect
We may collect the following information when you enquire about, book, or attend one of our events:
- Personal Information: Name, address, email address, phone number, and event details.
- Payment Information: We do not store cardholder data. Payments are processed securely via our
terminal provider.
- Communication Data: Records of communications (phone calls, emails, SMS) between you and our team.
- Photographic or Video Content (with Consent): If you agree, we may capture images or video during
events for marketing or portfolio purposes.
How We Use Your Information
We use your information to:
- Provide and manage our event services
- Communicate with you regarding bookings or enquiries
- Process payments securely
- Send occasional marketing communications (only with your consent)
- Improve our services and customer experience
Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
- Contractual necessity – to fulfil our service agreement with you
- Consent – for marketing or promotional materials
- Legal obligation – to comply with applicable laws and regulations
- Legitimate interest – for improving services and maintaining business operations
Sharing Your Data
We do not sell or rent your data. We only share your information:
- With service providers necessary to fulfil our services (e.g., venues, photographers)
- With our payment processor, for secure payment handling
- If required by law or regulation
Data Storage and Security
Your data is securely stored on password-protected systems and is only accessible by authorized team
members. We take reasonable steps to prevent loss, misuse, or unauthorized access to your information.
Retention of Data
We retain your personal data only for as long as necessary:
- Event records: Up to 6 years for legal and accounting purposes
- Marketing preferences: Until you opt out or withdraw consent

Your Rights
Under the UK GDPR, you have rights including:
- Access to your personal data
- Correction of inaccurate data
- Erasure of data (“right to be forgotten”)
- Objection to or restriction of processing
- Data portability
- Withdraw consent at any time (for marketing)
To exercise your rights, please contact us at:
� info@dreammoments.co.uk | � 0121 753 2600
Cookies and Website Analytics
If we use a website, it may use cookies to improve user experience and gather anonymized analytics. You
will be informed via a cookie banner if applicable.
Contact Us
For any privacy-related queries or complaints, contact:
Data Protection Contact:
Dream Moments Event Design Ltd
124 Emily Street, Digbeth, Birmingham B12 0XJ
� info@dreammoments.co.uk
� 0121 753 2600