Refund Policy

Dream Moments Event Design Ltd
Refund Policy

Effective Date: 06/01/2025
Last Updated: 06/01/2025
Deposits and Payments
A non-refundable deposit is required at the time of booking to secure your date and begin preparations.
The remaining balance must be paid in full by the due date outlined in your invoice or contract.
Customer Cancellations
14 Days or More Before the Event:
If you cancel your booking more than 14 days before the scheduled event date, you will receive a full
refund of any payments made, excluding the non-refundable deposit.
Less Than 14 Days Before the Event:
If you cancel within 14 days of the event, no refund will be issued. This is due to the planning, staffing,
and resource commitments already made.
Rescheduling
We will make every effort to accommodate rescheduling requests based on availability.
If we are unable to reschedule your event, the cancellation policy will apply.
Service Cancellations by Dream Moments
In the rare event that we need to cancel due to unforeseen circumstances (e.g., staff illness, extreme
weather, or force majeure), we will:
- Offer to reschedule at no extra cost; or
- Issue a full refund, including your deposit.
Refund Processing
Approved refunds will be processed within 7–10 business days to your original payment method.
Please allow additional time for your bank or payment provider to reflect the refund.
Non-Refundable Items
The following are non-refundable:
- Deposits (subject to Dream Moments Terms & Conditions)
- Custom or bespoke items already purchased or created for your event
- Third-party bookings made on your behalf (e.g., venues, entertainers)
Contact Us
If you have any questions or wish to request a refund, please contact:
Dream Moments Event Design Ltd
124 Emily Street
Digbeth
Birmingham
B12 0XJ
� info@dreammoments.co.uk
� 0121 753 2600
� 124 Emily Street, Digbeth, Birmingham B12 0XJ